This suggestion was submitted through the easy feedback form. Learn more about these submissions. Submission-ID: #68jYarO
Key points
- Instead of having tickets IDs be chosen sequentially, an option to choose ticket IDs randomly should be added.
- IDs could also include a configurable prefix, which could be used in a complex setup where multiple different (external) ticket systems exist.
Reasoning
- Users can now estimate how many tickets exist on a server, and some users might be uncomfortable with that.
- An unique number could be ensured by adding a prefix, which might allow customers to identify tickets easier between different customer support systems.
